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Payment Terms & Conditions, Cancellation Policy | Congo Gorilla Safaris
Najja Shopping Centre
Najjanankumbi - Kampala, Uganda
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Payment Terms

Payment Terms & conditions for Tour Booking

Congo gorilla safaris is managered by Primate Safari Experiences limited that is offering tours to democratic republic of congo, Uganda, rwanda, Kenya & Tanzania with the option of multi country safaris.

Primate Safari Experiences undertakes to provide all services offered subject to the terms and conditions stipulated below. These terms and conditions are accepted by the client when the deposit is paid. Please note these terms and conditions apply to Congo safaris, Rwanda Safaris, Uganda Safaris, Tanzania Safaris and Kenya based tours .

For Congo Tourists Visa, Please note Congo Gorilla Safaris only acts as a facilitator in the visa process. Full authority rests with the DRC’s Department of Migration (DGM) and the Visa Money is non refundable take a note .

1.Contract.  The contract is between Primate Safari Experiences limited  – and any person (client) traveling or intending to travel on an itinerary . The contract, including all matters arising from it, is subject to Ugandan law and the exclusive jurisdiction of the Ugandan Courts. Primate Safari Experiences has the sole authority to vary or omit any of these terms.
2. How to Book.  To secure a booking, Primate Safari Experiences limited requires a completed Booking Form or e-mail, sent by the client, or the parent/legal guardian (if the client is under 18 years), and payment details (if credit card is preferred method of payment we require number, expiry date, name on card) via our secure authorization form that will be sent to you by the reservation department. A booking is valid from the date Primate Safari Experiences confirms acceptance in writing. Primate Safari Experiences reserves the right to decline any booking at their discretion.
3. Payment. Confirmed bookings require a deposit of 30% of total tour cost to cover safari activities like Gorilla permits, chimpanzee permit, Nyiragongo permit. The balance of all monies due, including any surcharges must be paid to Primate Safari Experiences no later than 25 days prior to departure if your paying by credit card or payment made cash upon the commencement of the safari. In the case of non-payment of the balance by the due date, Primate Safari Experiences will treat the client that he will pay the balance  cash upon arrival.

Please note that there is a 4% loading fee for all payments made by Visa and Master card credit cards and Amex credit cards.
4. Travel Information. On receipt of full payment travel information will be forwarded by e-mail. This will include: confirmation, detailed itinerary, booking references and Name of the tour leader for your safari and the Tour guide.
5. Fee Alterations of the booking . Primate Safari Experiences will offer free alteration of the tour but some charges may apply like on changing gorilla permit , Chimpanzee permit. plus any additional costs incurred will be charged if a confirmed booking is changed or transferred.
6. Cancellations. If it becomes necessary to cancel your holiday, you must notify Primate Safari Experiences immediately in writing. Cancellation will take effect upon receipt by Primate Safari Experiences of your written notice. An initial deposit of 30% of the total with your booking is not refundable.

Cancellation Fees:

The cancellation penalty depends on the number of days before tour departure:

60 -100 days 10% off safari Cost
59 – 32 days 25% off safari Cost
31 – 8 days 50% off safari Cost
7 – 3 days 75% off safari Cost
48 hours or less prior to arrival 100% tour cost

  1. Gorilla permits, Hiking Permits to Nyiragongo volcano and chimpanzee permits are 100% non-refundable.
  2. There will be no refund for any unused services, late arrival or no-show of any of the members of the tour.

We strongly recommend that you take out travel insurance, including cancellation insurance!
Primate Safari Experiences reserves the right to cancel tours at any time. In such event Primate Safari Experiences will return all monies paid or offer an alternative tour. Primate Safari Experience is not liable for any penalty charges associated with connecting air fares, in the event of a change to a tour departure time, date or cancellation.
7. Complaints. In the unlikely event that a client has a complaint about any of the travel arrangements, they must advise Primate Safari Experiences staff member at the time and inform Primate Safari Experiences in writing or via phone call. This will assist settlement of any grievance or complaint.
8. Insurance. Primate Safari Experiences recommends clients take out travel, health and cancellation insurances and accident insurance. Primate Safari Experiences accepts no liability for personal injuries and losses.
9. Prices. All accommodation prices are gross as indicated in the booking form. All prices include Local Government tax like Uganda is 18%, Congo 16% Rwanda 18%.
10. Changes to Tours. Adverse weather conditions may from time to time prevent the completion of advertised programs. The decision is normally made by the tour leader/Tour Guide at the time and is made in the best interests of the group and their safety. Primate Safari Experiences cannot be held responsible for these changes.
11. Refunds. No refunds will be made once travel has commenced: nor will any refund be available in respect of any tours, accommodation, hires, services or inclusions not utilized.  We strongly recommend travel insurance cover for such eventualities. Weather interruptions to itineraries/tour packages are beyond our control.  We will do all possible to rearrange services in such event, but cannot be held financially responsible for interruption under such circumstances.  We strongly recommend travel insurance cover for such eventualities.
12. Other Conditions. Primate Safari Experiences as operator or agent finalizes all arrangements for these tours on the express condition that it shall not be held liable for any injury, loss, accident, delay or irregularity which may be occasioned either by reason of any defect in any vehicle, vessel or equipment or by Acts of God or through the acts of default of any company or person engaged in conveying the passengers or in carrying out our arrangements of the tours or otherwise in connection herewith.
13. Self Drive.
The rental cars we use for our tours are from Rwanda car rental, they are late models and very well maintained.
Insurance excess of between USD 1000  applies in the event of accident or damage to the vehicle.  Self drive Safaris are only available in Rwanda, Uganda , Tanzania, Kenya Not democratic republic of congo , so safaris to Congo are guided and escorted by experienced tour guide .  Most travel insurance policies cover the excess.
Driving License Requirements.
A full valid licence to drive a manual vehicle is the minimum requirement. It must be written in English or accompanied by an International Driver’s Permit and must be sighted at commencement of tour.

Age Requirements.
The minimum age to hire a motor car is 20 years.

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